Got a question, a mess, or a zoomie report? Tell us everything.


We read every message—muddy pawprints and all. Whether it’s product help, order hiccups, or you just want to brag about your furry comedian, we’re here for it.

Contact Us


Common things we can help with

  • Product help: how to use, what it’s safe on/for, weird smells that won’t quit

  • Orders & shipping: tracking, address oops, returns & exchanges

  • Retail & wholesale: “Can we stock bigfatpaw?” (Yes. Let’s build a shelf that purrs.)

  • Press & collabs: media, creators, groomers, shelters—come say hi

If your parcel arrived looking like it wrestled a raccoon:
Snap a few photos (outer box, inner items, label), and ping us within 5 days. We’ll sort it.

Where we live (humans, not stockists)

  • Big Fat Smile Sdn Bhd
    No. 139, Jalan Seroja 39,
    Taman Johor Jaya,
    81100 Johor Bahru, Johor

    👉 Or are you interested in becoming our distributor?

    Phone: +60 11-11209203
    Email: contact@bigfatpaw.com

    DMs: @bigfatpaw (IG/TikTok—yes, we see your pet’s nose)