Shipping Policy

Shipment Processing Time

  • All orders are processed within 1 to 3 business days. Please contact if orders are processed for more than 3 to 7 days. Orders are not shipped on Sundays and holidays. 

Shipping Rates

  • Shipping fee are depending on the weight of the products

Courier Partners

  • Ninja Van
  • J&T Express
  • CityLink
  • DHL

Self Pickup

  • We will contact you once the item is ready to pickup. Please assure your contact number is available
BIG FAT SMILE SDN BHD
No.139, Jalan Seroja 39, Johor Jaya, 81100 Johor Bahru, Johor
Text or Call us : +6 011-1086 5968
Email : contact@bigfatpaw.com

Operating Hours (+8.00GMT):
Monday - Saturday: 9am to 6.00pm